Shipping Policy
Yinji Paper Products (HK) Limited ships shoes to addresses within the regions served by leathershoesffv.com. Shipping options and carriers are selected at checkout. Delivery timelines are provided by the carrier and vary based on destination, shipping method, and external factors. Yinji Paper Products (HK) Limited does not guarantee specific delivery dates.
Yinji Paper Products (HK) Limited provides tracking numbers for all shipped orders. The customer must report non-delivery within 14 days of the expected delivery window. Yinji Paper Products (HK) Limited is not responsible for non-delivery reports submitted after this period.
Order processing occurs after payment verification. Processing times are separate from carrier transit times. Customers receive tracking information when the carrier accepts the shipment.
Shipping charges are calculated at checkout based on destination, package weight, and selected shipping method. Yinji Paper Products (HK) Limited does not apply surcharges beyond the checkout total. The customer is responsible for all customs duties, taxes, and import fees for international shipments.
Risk of loss and title for items pass to the customer upon carrier delivery to the address provided. Yinji Paper Products (HK) Limited is not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer.
Returns and Refunds
Yinji Paper Products (HK) Limited offers a strict 14-day no-reason refund policy. The 14-day period begins on the date of delivery as confirmed by the carrier. To qualify, the customer must initiate the return within 14 days of receipt. Returns initiated after 14 days are not accepted.
All returned items must be unused, in original packaging, and in the same condition as received. Items showing signs of wear, washing, alteration, or damage not caused by Yinji Paper Products (HK) Limited are not eligible for refund. The customer must include all original accessories and tags with the return.
The buyer completely bears all return shipping costs. Yinji Paper Products (HK) Limited does not provide prepaid return labels, does not reimburse return shipping fees, and does not deduct return shipping from the refund. The customer selects and pays the return carrier.
The return package must be postmarked within 14 days of the delivery date. The customer must retain proof of postmark. Returns postmarked after 14 days are not accepted.
Step-by-Step Return Process
1. Contact Yinji Paper Products (HK) Limited at [email protected] within 14 days of receiving the order. Provide the order number, item description, and reason for return.
2. Yinji Paper Products (HK) Limited reviews the request and issues a Return Authorization number. Returns without a Return Authorization number are refused.
3. Pack the shoes securely in original packaging. Include the Return Authorization number inside the package.
4. Ship the package to the following address: The recipient must be Yinji Paper Products (HK) Limited, the contact phone is +852 4649 1976, and the specific return address is UNIT 108, ROOM 701, 7/F, TOWER B, NEW MANDARIN PLAZA 14 SCIENCE MUSEUM ROAD TSIM SHA TSUI KOWLOON.
5. Provide the return tracking number to Yinji Paper Products (HK) Limited at [email protected]. The customer bears all shipping costs and risks during return transit.
6. Yinji Paper Products (HK) Limited inspects the returned item after receipt. If the item meets the return conditions, Yinji Paper Products (HK) Limited processes the refund.
7. Keep a copy of the return tracking number and receipt until the refund is complete. Yinji Paper Products (HK) Limited does not store return tracking information.
Refund Processing Times
Refund arrival time is at least 14 days from the date Yinji Paper Products (HK) Limited approves the return. The refund is issued to the original payment method. The customer's financial institution may add additional processing time. Yinji Paper Products (HK) Limited does not control bank posting times.
PayPal refunds take at least 14 days from approval. However, local laws require up to 30 days for PayPal refunds in some regions. Customers in those regions must allow up to 30 days for the refund to appear in their PayPal account.
Yinji Paper Products (HK) Limited does not issue cash refunds. Yinji Paper Products (HK) Limited does not issue refunds to a different payment method. The refund amount equals the purchase price of the returned item. Shipping charges paid at checkout are not refunded. The customer must ensure the return is delivered to the correct address. Yinji Paper Products (HK) Limited is not responsible for returns sent to incorrect addresses.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The customer must contact Yinji Paper Products (HK) Limited at [email protected] within exactly 7 days of delivery. The claim must include photographs of the damage or defect, the order number, and a description of the issue.
Yinji Paper Products (HK) Limited reviews damage claims after receiving the required information. If the claim is approved, Yinji Paper Products (HK) Limited provides instructions for return or replacement. The customer must not return damaged items without prior approval. Claims submitted after exactly 7 days are not accepted. The customer must not discard the damaged item or its packaging before the claim is resolved.
Non-Returnable Items
Items must be unused and in original packaging. Items that are not in original packaging, items that show signs of use, and items that are damaged due to customer handling are not returnable. Yinji Paper Products (HK) Limited does not accept returns for items that have been worn outdoors, altered, or cleaned. The customer must verify the return eligibility before shipping.
Contact Information
For all shipping and return inquiries, contact Yinji Paper Products (HK) Limited at [email protected] or +852 4649 1976. The return address is UNIT 108, ROOM 701, 7/F, TOWER B, NEW MANDARIN PLAZA 14 SCIENCE MUSEUM ROAD TSIM SHA TSUI KOWLOON. The website is leathershoesffv.com.